FAQ

Below are frequently asked questions, you may find the answer for yourself
Can I track my order?

We will send you an email when your order has been dispatched. Your order will be available to track from 21:30 on the date of dispatch.

What time should I expect my delivery?

You should expect your order at any point up to 6 pm the next working day.

What if my delivery is late?

We are aware that due to current issues across the UK logistics and courier network, on rare occasions deliveries can take longer than normal which is, unfortunately, impacting customers across the UK.

We always aim to deliver on the delivery date we provide and ship goods within the lead times advertised at the time of purchase on our website. These are subject to change due to availability. We cannot accept responsibility for any delays that are outside of our control, provided we deliver the goods within a reasonable period. If we can’t deliver your items within this reasonable period, you have the right to cancel your order for a full refund, including any delivery charges. Some exemptions apply to bespoke or made-to-order goods.

We cannot accept liability for any personal damages resulting from delays of the goods, including compensation for lost work and exceptional hire charges in relation to delays. We strongly advise all customers to not schedule or start work before they are in receipt of the goods due to the current logistics issues.

Items are missing from my delivery

Please check that all the parcels in the consignment are present. Your order should be accompanied by a despatch note which will list all the items to be delivered. If you are still missing items then please contact Mainline Tools with your order number and details of the items missing for investigation.

Does Screw Kart provide technical advise on how to install products

Any technical information provided by members of staff is for advice purposes only.
We can only advise you to the best of our knowledge as we are not technically qualified as electricians or any other tradesmen.
It is recommended that you will need to contact the relevant qualified tradesperson for the job.

Do I have to register?

No, you do not have to register but if you do we will keep you up to date with any developments to the site & any special offers.

I’ve already registered; do I have to log in to order?

No, you do not have to log in to order – you can complete the checkout process as a guest.

I’ve forgotten my password, can I reset it?

Yes, if you have forgotten your account password then please click here to request a reset.

Can you send me a Pro Forma Invoice?

If you want to pay by BACS we can send you an invoice before you pay. Otherwise; just order online and in seconds you will be emailed a copy of your order confirmation.

Can I pay by Bank Transfer?

Yes, you can select this method of payment at the checkout.